WhatsApp auto reply that books the job.
Customers expect a WhatsApp reply in minutes, not tomorrow. ReceptionIQ answers with your real prices, services and availability — then takes the booking while you are on a job.
Set it up in four steps
- Step 1
Connect WhatsApp
Link your WhatsApp Business account through the guided Meta setup.
- Step 2
Add your knowledge
Services, prices, opening hours, FAQs and policies — or let setup pull them from your website.
- Step 3
Set the tone
Choose the personality and escalation rules so sensitive enquiries come straight to you.
- Step 4
Go live
Enable the channel and every new chat is answered in seconds, tracked in your inbox.
Automated replies require a WhatsApp Business account connected through Meta.
The messages you keep missing
WhatsApp is where quotes, reschedules and last-minute questions land — usually while you are with a customer. ReceptionIQ answers them from the same knowledge base as every other channel, so nothing waits until the end of the day.
- Quote and price requests
- Availability and booking questions
- Reschedules and cancellations
- Out-of-hours and weekend messages
- Returning customers messaging again
- "Click to WhatsApp" ad enquiries
More than an away message
Answers from your knowledge
Prices, durations, opening hours and policies you entered — not generic filler.
Books appointments
Checks real availability and confirms the slot inside the chat.
Captures leads
Name, contact and intent saved to your CRM so no quote request is lost.
Human take-over
Pause the AI and reply yourself at any point, from the shared inbox.
Escalation rules
Complaints, refunds and sensitive topics get routed to a human automatically.
Away mode
Holiday and after-hours messaging that still captures the enquiry.
What it costs
One flat monthly plan covers WhatsApp alongside Instagram DMs, Messenger and your website widget — no per-message charges inside your allowance.
Starter
$29
per month
500 AI replies/month
Growth
$197
per month
2,500 AI replies/month
Business
$297
per month
5,000 AI replies/month
Common questions
How does WhatsApp auto reply work?
You connect your WhatsApp Business account to ReceptionIQ. Incoming messages are delivered instantly, answered from your own business knowledge — services, prices, opening hours and policies — and logged in your shared inbox alongside every other channel.
Is this better than WhatsApp's away message?
Yes. WhatsApp's built-in away message sends one fixed line. ReceptionIQ reads the actual question, answers it properly, and then books the appointment or captures the lead.
Do I need the WhatsApp Business API?
Yes — automated replies require a WhatsApp Business account connected through Meta. Setup is guided inside ReceptionIQ and takes a few minutes with your Facebook Business account.
Can I take over a conversation myself?
Yes. Every WhatsApp conversation appears in the shared inbox with a Take Over control that pauses the AI immediately, plus notifications so nothing is missed.
Will it book appointments over WhatsApp?
Yes. With your services and opening hours set up, the AI checks real availability and confirms the appointment inside the chat.
Will customers know it's AI?
You control the tone and disclosure. Most businesses let it answer naturally and hand over to a human for anything sensitive, using escalation rules.
Does it also cover Instagram and Messenger?
Yes. Instagram DMs, Facebook Messenger and your website widget connect the same way and share one inbox, so a single AI receptionist covers every channel.
What does it cost?
WhatsApp is included from the Growth plan at $197 per month, with a monthly AI reply allowance and no per-message fees inside it.
Stop replying to WhatsApp at 9pm.
Start free — no card required — and let ReceptionIQ answer, qualify and book every WhatsApp enquiry.
Free plan · No card required · Upgrade any time